Frequently asked questions

Where are you located?
Tijuana Slough Surf Co. is proudly headquartered in Carlsbad, California, within San Diego County. Our location allows us to stay closely connected to the coastal lifestyle that inspires our products, while maintaining efficient fulfillment operations for customers across the United States.

What are your shipping rates?
We offer a simple and transparent flat-rate shipping fee of $5 per order, regardless of the number of items purchased. There are no hidden fees or tiered pricing—whether you order one item or multiple products, your shipping cost remains the same. This approach allows you to maximize value on every purchase.

How long will it take to receive my order?
Orders are currently processed and delivered within approximately 3–4 weeks, with many orders arriving sooner depending on availability and shipping destination. Due to strong demand and rapid growth, some items may require additional handling time as inventory is replenished. We are actively scaling our production and fulfillment capacity to significantly reduce delivery times, with a near-term goal of achieving 5–10 day delivery windows. Customers will receive order confirmation and tracking updates as soon as their order is processed and shipped, ensuring full visibility throughout the fulfillment process.

How can I contact you regarding my order or other questions?
For order-specific inquiries, the most efficient method is to reply directly to your order confirmation email, which allows our team to quickly locate your purchase and provide accurate support. For general questions, product inquiries, or pre-purchase assistance, please use the Contact Form available on our “Contact Us” page. All submissions are routed directly to our support team and prioritized to ensure timely and professional responses.