Shipping & Returns

Shipping Policy
At Tijuana Slough Surf Co., we’ve built our shipping experience to be simple, transparent, and customer-focused. We offer a flat-rate shipping fee of $5 on all orders, regardless of size, quantity, or destination within the United States. This eliminates guesswork and allows you to shop with confidence, knowing your total cost upfront.

For customers who need their order sooner, we also offer expedited shipping options for an additional fee. These options can be arranged upon request and are subject to carrier availability and destination.

Every order is carefully processed, inspected, and professionally packaged to ensure it arrives in excellent condition. We take extra care in protecting your items during transit so that your gear reaches you ready to use. Once your order ships, you will receive tracking information so you can monitor delivery progress in real time.

Please note that due to high demand and ongoing growth, processing times may vary. We are continuously improving our logistics and inventory systems to reduce delivery times and enhance overall efficiency.

Return & Exchange Policy
We stand behind the quality of our products and are committed to delivering a positive customer experience. If you are not fully satisfied with your purchase, we offer returns and exchanges within 15 days of delivery.

To be eligible for a return or exchange, items must be unused, unworn, and unwashed, with all original tags attached and returned in their original packaging. This ensures that all returned merchandise meets our quality standards for restocking or exchange.

To initiate a return or exchange, simply contact our support team. Once your request is approved, we will provide a prepaid return shipping label along with instructions to streamline the process. After we receive and inspect the returned item, we will promptly issue a refund to your original payment method or process your exchange, depending on your preference.

Our goal is to make the return and exchange process as seamless and efficient as possible, while maintaining the integrity and quality of every product we offer.