Store Policy

CUSTOMER CARE
At Tijuana Slough Surf Co., customer satisfaction is a core priority and a key driver of how we operate. We are committed to delivering a high-quality, frictionless shopping experience from the moment you land on our site to the successful delivery of your order. Our customer care team is trained to provide timely, accurate, and solution-oriented support across all touchpoints, including product inquiries, order status updates, shipping questions, and post-purchase assistance.

We focus on clear communication, fast response times, and practical solutions that respect your time and expectations. Whether you need help selecting the right product or resolving an issue, our team is equipped to guide you efficiently. All inquiries submitted through our Contact Us page or via order confirmation emails are prioritized and handled with professionalism and attention to detail.

PRIVACY & SAFETY
We maintain strict standards when it comes to protecting your personal information. All customer data is securely stored and processed using industry-standard encryption protocols to safeguard against unauthorized access. Sensitive information, including payment details, is handled through secure, trusted payment gateways to ensure complete protection during transactions.

We do not sell, rent, or share your personal data with third parties for marketing purposes. Any information collected is used strictly to process orders, improve your shopping experience, and provide customer support. Our systems are continuously monitored and updated to maintain a secure environment, allowing you to shop with full confidence.

WHOLESALE INQUIRIES
Tijuana Slough Surf Co. actively partners with surf shops, skate shops, and outdoor retailers across the United States. We are focused on building long-term wholesale relationships with businesses that align with our brand and customer base. If you are interested in carrying our products, we encourage you to submit an inquiry through our Contact Us page.

Wholesale partners can expect competitive pricing structures, reliable product availability, and responsive support to help drive mutual growth. Our team will review your inquiry and respond with detailed information regarding product lines, minimum order requirements, and onboarding steps.

PAYMENT METHODS
We offer multiple secure and convenient payment options to ensure a smooth checkout experience. Accepted payment methods include major credit and debit cards, Apple Pay, Google Pay, and PayPal. All transactions are processed through encrypted systems to ensure your financial information remains protected at all times.